How do I place an order?
Add the product and required variant to your cart, enter your delivery details and continue to WhatsApp. The prepared message will contain your cart details so VALDUS can confirm the order.
Do I need an account?
No. Customer accounts are not required for the current WhatsApp ordering flow.
How can I track my order?
Use the Track Order page or message VALDUS on WhatsApp with the same mobile number used for the order.
How long does delivery take?
Most orders are targeted for delivery in approximately 3–5 working days after dispatch, depending on destination and courier serviceability. Actual transit times may vary.
Can I return a product because I changed my mind?
VALDUS does not offer returns, exchanges or refunds for change of mind, personal preference or colour preference after dispatch. This does not remove remedies required by applicable law for defective or non-conforming goods.
Is there any warranty on VALDUS products?
No. VALDUS products are currently sold without a product warranty. If an item arrives damaged, incorrect or has an issue at delivery, contact VALDUS promptly with the available package/unboxing evidence so the team can review the case. Mandatory consumer rights under applicable law remain unaffected.
Should I make an unboxing video?
Yes. VALDUS strongly recommends recording a clear continuous unboxing video showing the sealed package, shipping label, opening and the product immediately after opening.
How do I contact VALDUS?
WhatsApp/Phone: +91 93127 56401. Email: contactvaldus@gmail.com.